As part of our efforts to put You.First., we are pleased to add a new support line for owners and operators requiring immediate password reset to our web portals (CIC, iflybombardier and Aircraft Training). The new support line will operate 24/7/365 effective immediately.

The phone numbers are as follows:
North America: 1-855-5-U-FIRST
International: 1-514-878-8328

In the past six months, Bombardier has launched a series of bold initiatives to drive its service and support to the next level. This support phone line is the latest initiative launch to put You.First.

Airborne parts delivery service based in Dubai
New Regional Support Office (RSO) in Dubai and PartsExpress service expanded into the Middle East parts of Asia and Africa.

Expansion in China and Latin America
New RSO and parts depot in Hong Kong and STAECO, in Jinan, is a new Line Maintenance Facility (LMF). Service capabilities also boosted in Latin America with Mexico's Aerovitro SA appointed an Authorized Service Facility for Challenger 300 and Challenger 604/605 aircraft as well as Aviacion Atlantico Sur SA in Argentina as a LMF for Challenger 604/605 aircraft.

Groundbreaking Parts Satisfaction Guarantee
Parts Satisfaction Guarantee launched, setting high standards on parts performance and accountability. Shipping, labour and restocking charges are waived in applicable situations.